Front End Technician (iOS)

Responsibilities:

1. Greet customers when they arrive at service center
2. Diagnose problems and come up with solutions to repair them
3. Provide customers with in-depth information about available OEM (original equipment manufacturer) part options
4. Consult Team leads about necessary repairs and possible alternatives to low expensive work – If necessary
5. Fill out detailed reports and keep records on services that have been performed or as advised by Team lead
6. Advise customers about Extended warranty protections and potential cost savings
7. Help & promote customers decide for getting issue fixed through ASP
8. Call customers to inform them of changes in service or to let them know their product is ready for pick-up
9. Having regular check on Open repairs which are assigned to them & ensure timely closure
10. Achieving Individual Revenue Target given
11. Build and maintain relationships with customers to achieve Customer Satisfaction rating.
12. Cooperate with Backend team and share information across whenever required
13. Follow all company’s filed procedures and protocols

Salary: 2.5 LPA – 3 LPA